Terms & Conditions

Zieseniss Ltd is a distributor of online training for home users of gel polish.

We believe in helpful customer service and efficient purchase and delivery processes; we aim to ensure that in choosing Zieseniss Ltd you will receive the best possible all round purchase experience along with technical support.  On the rare occasions that something may go wrong we feel our support and experience will be sufficient to resolve even the biggest of issues with minimal inconvenience to our customers.

About Us

This website is owned by Zieseniss Ltd, a registered company in England & Wales with company number 04306729 and VAT number of GB 79 66159 69.  We use the terms “we”, “our” and “us” throughout our Terms and Conditions and our Customer Services pages to refer to Zieseniss Ltd.

Email: support@handholdbeauty.com


Zieseniss Ltd will deal with your enquiries most effectively by email.  This allows Zieseniss Ltd to document all correspondence and should be your first point of contact.

The Zieseniss Ltd customer services team operates 5 days a week (Mon-Fri) 10:00-16:00 GMT  

The following information is an agreement applicable to all customers of Zieseniss Ltd whether they obtain services and products sold upon handholdbeauty.com.  Terms and Conditions will be applicable to all whom visit handholdbeauty.com and/or make a valid purchase upon the website. Your information will be stored and used in an appropriate manner in accordance with the Data Protection Act 1998.


 Our privacy policy supplements these Terms and Conditions and by using our website, you will be deemed to have read and accepted our privacy policy.


The Contract of Sale is formed between Zieseniss Ltd and You (The Customer) upon completing and submitting the electronic order through our website, you will be agreeing to the following Terms and Conditions and are making an offer to purchase digital goods from Zieseniss Ltd.  Our acceptance to your offer will only be considered complete at the time we send you an invoice. 

If for any reason your order is rejected before we accept your offer and payment has been taken, a full refund will be made immediately.  Any goods upon the same order which have not been despatched to you do not form part of the binding contract between you and Zieseniss Ltd.

1.1 Unauthorised Sales

Zieseniss Ltd will endeavour to process all orders efficiently and effectively, should we believe an order has been placed without the cardholder/account holder’s permission then the order will be temporarily held pending clarification of this information – see point 3.1 for further information.  In the event an order is confirmed fraudulent the payment provider will be contacted and the contract of sale voided.


All sales will be commenced directly through the handholdbeauty.com website, this site is the only valid location where authorised sales by Zieseniss Ltd will commence and the goods and services provided by Zieseniss Ltd will be shown only upon this website.

2.0.1      handholdbeauty.com will advertise products on the aforementioned web page; products will contain a description of the goods being sold as per the manufacturers standard specifications; Zieseniss Ltd will not be accountable for error in relation to product information.  Product images are for illustrative purposes only and may differ from the actual product you receive.

2.0.2  All products will have a clear and concise indication of stock, Zieseniss Ltd reserve the right to alter this stock information at any point during the order process; Customers would be contacted should this have an effect upon their order.

2.0.3  By placing an order with Zieseniss Ltd you are indicating that you have read and agreed to the websites terms and conditions and have the capacity and authorisation to make said order.

2.0.4  All customers of Zieseniss Ltd will be required to create an online account in order to proceed with a purchase of goods from our website.

2.0.5      All orders placed will be subject to the current rate of UK VAT unless the following is applicable –

  • Your order is being delivered outside of the EU Zone or where UK VAT is not applicable by law.
  • You have supplied us with a valid and verified VAT number during the order process and are having the item delivered within the EU Zone but outside of the UK.
  • You have a valid reason to be exempt from VAT and in this situation relevant documentation will be required and the purchase will have to adhere to Government legislation i.e. VAT Relief for Disabled people, Overseas British forces (BFPO Addresses)

Orders placed online – all payments will be charged in full and immediately, regardless of whether the order is fully or partly fulfilled upon the initial delivery.

2.1 Order Security

If you would like to have your item delivered to an address which is not registered to the credit/debit card, our Customer Services Team will contact you.  In some cases we will require further security information and identification to be provided by the customer who will need to email the required information to our Customer Services Team.

Zieseniss Ltd will at times request further information* to validate a purchase, this information will be assessed by our Customer Services Team and then destroyed.

Zieseniss Ltd is governed by its own discretion and we reserve the right to decline an order at any point during the order process.

*Further information will be defined by each individual order and may vary – Zieseniss Ltd will require at times a form of ID to validate customer address and payment details, at times Zieseniss Ltd will require the customer to contact their payment issuer for further information.

2.2 Payment Methods

Zieseniss Ltd currently accepts a range of payment methods, each payment method will be subject to the same Order Security checks as detailed in 2.1 and we will withhold the right to take full payment for the goods ordered at any point during the order process.

The available payment methods are as follows:

  • Debit Card/ Credit Card (Visa, Visa Debit, Visa Electron, Maestro, MasterCard)

2.3 Stock Availability / Back Orders

Any products ordered which are not in stock will need to be re-ordered 


Zieseniss Ltd will always strive to meet your delivery requirements. At present, as all products are digital, delivery is immediate, depending on your internet connection.

 3.1 Delivery address

At present, all products are digital so delivery address is not required

3.2 Failed Delivery Attempts

At present, all products are digital, so there are no physical deliveries

3.3 Late Delivery

At present, all products are digital, so there are no physical deliveries

3.4 Loss of the parcel

At present, all products are digital, so there are no physical deliveries

3.5 Receipt of parcel

At present, all products are digital, so there are no physical deliveries


We hope that you will be happy with any purchase you make from Zieseniss Ltd.  However we understand that at times items may not be as expected and should you wish to return an item, you may do so within the timescales and conditions outlined below.

4.1 Zieseniss Ltd Distance Selling Regulations

All online purchases are subject to distance selling regulations; this allows Customers to purchase an item from our website and then return the item should it not be required and/or not expected for full refund within 7 days of receipt.  To enable this we require the item to be returned with a proof of purchase and in accordance with the Zieseniss Ltd returns policy.

If you are returning a product, you must supply proof of purchase.

If we are unable to verify your proof of purchase, we regret that we will be unable to issue a refund or exchange. This does not affect your statutory rights.

See below for exclusions:

Distance Selling Regulations specifically excludes the following:

Any personalised/tailor-made products or products ordered especially for you (i.e. from the manufacturer)

In the event that the services are provided with your agreement prior to the end of this 7 working day cancellation period, you lose your cancellation rights from the moment that the services are provided to you.



Should you wish to return an item, please follow the method detailed below.

4.2.1 Contact Our Customer Services Team

The simplest way to arrange a return is to email our Customer Services Team at support@handholdbeauty.com

4.2.2 Warranty Repair/Replace

At present, all products are digital.

4.2.3 Zieseniss Ltd 30 Day Returns Policy

Zieseniss Ltd operate a 30 days return policy from date of receipt, this allows customers who have a faulty item to have the item returned to us for replacement or refund.   This policy does not affect nor incorporate the 7 days Distance Selling Regulations Policy.

Zieseniss Ltd require customers to ensure their return is authorised by our Customer Service Team, this will require the Customer sending an email to our Customer Services Team to identify the reason for return and the required action.  Any extension of the 7 days Distance Selling Regulations Policy and within our 30 Day Returns Policy will be at the discretion of the Customer Service Team. After the return has been agreed, a returns reference will be provided and you will be advised on how to return the item to us.  All shipping and returns information will be supplied by our Customer Services Team. Any returns that are sent to Zieseniss Ltd without the knowledge or authorisation of the Customer Services Team may be rejected.

All items returned within this 30 Day Returns Policy will be required to adhere to our standard returns policy. The item will have to be confirmed faulty to be eligible for a replacement or refund, the item will not be covered under this policy should any of the points mentioned in 4.2.2 be applicable to this return.

Should Zieseniss Ltd be unable to confirm a fault, the item will be forwarded to the Manufacturer for assessment and subject to the outcome of this a replacement or repaired item will be returned to the customer.

In the event a refund is required for this faulty item, it would be subject to the same checks as mentioned in point 4.2.2 and Zieseniss Ltd will require the packaging to be in a new/suitable condition.

All returned goods will be dealt with by Zieseniss Ltd’s Customer Services Team at their discretion and will be dealt with accordingly; Zieseniss Ltd will require the product/s returned to be in a new condition should a refund be required.

In cases where due care has not been taken with the item and a refund is required a charge may be applied based upon Zieseniss Ltd Customer Services Team assessment.

It will be your responsibility to cover the cost of returning goods and also ensuring the returned goods are adequately packaged.  No delivery charges will be refunded.

4.2.4 Faulty Item under Warranty – Return To Zieseniss Ltd

On occasions the items we sell may go faulty during the course of usage; should this fault occur after 30 days of receipt then Zieseniss Ltd would be able to take your item back for repair and have this forwarded to the manufacturer on your behalf whilst keeping the integrity of the standard manufacturer’s warranty.

The Customer will have to send back the item preferably in its original packaging, even if it has been opened and/or used.  Zieseniss Ltd will require only the faulty item to be returned to us unless otherwise stated by our Customer Services Team.

Please note that Zieseniss Ltd will only cover the costs of returning the repaired/replacement item back to the Customer, costs for goods to be returned to Zieseniss Ltd will not be covered.  Charges may apply to have a non-faulty item returned to the Customer.

If your return to the manufacturer does not conform to warranty standards and conditions this would be deemed outside of the manufacturer’s warranty.  Zieseniss Ltd would then be unable to provide the remaining warranty on the product and a chargeable repair and assessment fee may be applicable by the manufacturer and/or Zieseniss Ltd for this and future repair work.

Zieseniss Ltd will not take responsibility for any unreturned items that were not requested by our Customer Services Team.  Only returned items with a preauthorised returns reference will be accepted.  

In all communications the Customer must state their invoice/returns reference, their name, contact numbers and complete address in order for their request to be processed efficiently.  .

4.2.5 Chargeable Repairs

In cases where your return is outside of the manufacturer’s warranty terms, a charge may be applicable for the repair and/or the return of the product, these charges are variable and dependant on the manufacturer; the cost will be provided to the customer by email and will be required to be paid in order to have the faulty item repaired.  Should the customer not wish to pay the repair fee there will be both an assessment fee, again determined by the manufacturer, as well as a returns cost. The returns cost will encompass both the cost for the manufacturer to return the item to Zieseniss Ltd as well as the value of Zieseniss Ltd shipping the item back to the customer.

Upon the provision of a quote for a faulty repair by the manufacturer, the customer will be bound by a 7 day rejection period, should the repair and cost not be agreed within 7 days of the repair quote Zieseniss Ltd will ensure the item is returned to the customer with the aforementioned charges being applicable.

Any tampering or repairs carried out on the item without the knowledge or authorisation of Zieseniss Ltd and the manufacturer will immediately void the warranty you hold upon the product.

In cases where items are returned and no fault is found, there will be a charge for the assessment and the return of the non-faulty item, this charge will be at the discretion of our Customer Services Team.


When you return a product, we will process your refund as quickly as possible and do our utmost to ensure this is within seven working days of when we receive and verify the item.  When you return a product that you purchased using a credit/debit card, the same card you used will be credited with the refund.

Should you wish to return an item, please CONTACT OUR CUSTOMER SERVICES TEAM

The simplest way to arrange a return is to email our Customer Services team at support@handholdbeauty.com


When customers are sending goods to Zieseniss Ltd, liability of the package will remain with the customer up until the point of inspection, this is after delivery, we suggest all goods sent to Zieseniss Ltd are sent using a tracked and insured form of postage; Any loss physical/financial will not be covered by Zieseniss Ltd.

Items damaged in transit on route to Zieseniss Ltd will be the customer’s responsibility and all claim requirements will be upon the Sender/Customer


All new visitors or visitors who have purchased a digital product on handholdbeauty.com website, will need to create an account in the Members Area.

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account.  We shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

We reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion.  If we cancel an order, you will not be charged.


Website Errors: We endeavour to present the most recent, most accurate, and most reliable information on our website at all times.   However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies.  Any errors are wholly unintentional and we apologise if erroneous information is reflected in merchandise price or item availability. We try to ensure that all pricing on the website is accurate, but occasionally an error may occur and goods may be incorrectly priced.  If we discover that a pricing error has been made, we reserve the right to suspend your order and contact you to ask whether you wish continue with the order at the correct price. We will not be obliged to supply goods at the incorrect price. We present our content ‘as is’ and make no claims to its accuracy, either expressed or implied.  We reserve the right to amend errors or to update product information at any time without prior notice.

Website Access: Given the unpredictability of technology and the online environment, we do not warrant that the function or operation of our website will be uninterrupted or error-free, that defects will be corrected or that this site or the server that makes it available will be free of viruses or other harmful elements.  Also, your access to the website may be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. As a visitor to, and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment employed in connection with your use of our site.  In effect, you agree that your access is undertaken at your own risk and it is your responsibility to ensure that you have the right equipment and software to safely access our website. We shall not be liable for damages or losses of any kind that you may incur from your use of or inability to access this site.

Product Display: We have made every effort to display the products featured as accurately as possible.  However, the colours we use, as well as the display and colour capabilities of the equipment used to view our site, may greatly affect the colours you actually see on the screen.  We cannot be held responsible for any limitations of the equipment you use to view our site and cannot guarantee equipment’s display of any colour, texture, or detail of merchandise will be accurate/the same as the actual product.  


Can be accessed via the Members Area.


While we will use reasonable endeavours to verify the accuracy of any information we place on the Website or provide to You, We make no warranties, whether express or implied in relation to its accuracy.  This does not affect your statutory rights in relation to faulty or damaged products or your contract cancellation rights.

Images: Product images are for illustrative purposes only and may differ from the actual product. 

We will not be liable, in contract, tort (including without limitation, negligence), pre-contract or other representations (except for fraudulent or negligent misrepresentations) or otherwise out of or in connection with these terms and conditions for: any economic loss (including without limitation loss of revenues, profits, contracts, business or anticipated savings); any loss of goodwill or reputation and any special or indirect losses suffered or incurred arising out of or in connection with the provisions of any matter under these terms and conditions.

We reserve the right to repossess any goods that have not been paid for in full and invoice You for any legal, delivery and restocking costs incurred.  All trademarks published are the property of their respective companies. Zieseniss Ltd has the right to cancel orders where we deem the order to be fraudulent and also where delivery of products may not be fulfilled.  In such cases a full refund will be issued.

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English courts in the event of any dispute arising from these terms and conditions.  All contracts are concluded in English.

Matters beyond our reasonable control: If we are unable to provide a product or service because of something beyond our reasonable control such as technical failure, lightning, flood, or exceptionally severe weather, fire or explosion, civil disorder, war, or military operations, natural or local emergency, anything done by government or other competent authority or industrial disputes of any kind (whether or not involving our employees), or any product supply issues beyond our control.  We will not be liable for this. This does not affect your statutory rights.

Should any of the terms and conditions will be deemed to be illegal, invalid or unenforceable in a court of law then the relevant section shall be removed from the terms of sale and the integrity of the remaining terms will be upheld.

9 ALTERATIONS TO handholdbeauty.com

Zieseniss Ltd reserve the right to make any amendments or changes to the Terms and Conditions of sale, the items represented on our website, policies or any aspect of our service without prior notice.  Customers will be subject to the terms of sale at the point of placing an order only and changes will only be applicable to Customers who purchase after any amendments have been made. Content shown on the Zieseniss Ltd website may not be copied or mirrored without the consent of Zieseniss Ltd.

Should you have any comments in relation to issues on our website, with our terms and conditions, our service or just a general query then please do not hesitate to contact us.

Email: support@handholdbeauty.com